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Below is a list of the 10 most recent articles input to our Knowledge base

Articles

Roles of Monitoring the Email Inbox

Roles of Monitoring the Email Inbox
By: kbutler2  On: Wed 08 of July, 2015 08:37 EDT  expires: Wed 08 of July, 2020 04:37 EDT  (48 Reads)
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Voalte Device Process Support

Voalte Device Process Support
By: kbutler2  On: Mon 29 of June, 2015 13:06 EDT  expires: Mon 29 of June, 2020 09:06 EDT  (47 Reads)
Voalte Device Service Support Summary
Voalte Device Service Support Summary - FINAL.pdf

Voalte Broken Device Replacement Process
Voalte Broken Device Replacement Process Flow.pdf

Voalte Quick Reference Guide
voalte_quick_reference_guide.pdf






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GNAV Pro User Guide

GNAV Pro User Guide
By: kbutler2  On: Wed 17 of June, 2015 22:40 EDT  expires: Wed 17 of June, 2020 18:40 EDT  (52 Reads)
The username is department specific e.g. “Pulmonary Lab - SMH Nursing”
The users 5 digit phone extension is used as a password

GNAV_Pro_Client_User_Guide.pdf
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Using the SCCM Remote Control Tool

Using the SCCM Remote Control Tool
By: kbutler2  On: Mon 15 of June, 2015 04:36 EDT  expires: Mon 15 of June, 2020 00:36 EDT  (52 Reads)
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Installing SCCM Admin Console

Installing SCCM Admin Console
By: kbutler2  On: Mon 15 of June, 2015 04:30 EDT  expires: Mon 15 of June, 2020 00:30 EDT  (56 Reads)
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MedSIS support

MedSIS support
By: kbutler2  On: Wed 03 of June, 2015 03:14 EDT  expires: Tue 02 of June, 2020 23:14 EDT  (71 Reads)
In case you get any calls from MedSIS for Duo

This is a student information system over at School of Medicine and Dentistry. Some MedSIS course information is exposed through Blackboard LM.

• They allow both URMC AD and NetID for authentication. University IT had to setup Duo for them on NetID.
• Its run out of the Academic Technology group in SMD.
• ISD helpdesk supports the School of Medicine and Dentistry.
• Medsis is support by OME They can be contacted at .

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AT&T Teleconference Touchtone Commands

AT&T Teleconference Touchtone Commands
By: kbutler2  On: Tue 26 of May, 2015 04:53 EDT  expires: Tue 26 of May, 2020 00:53 EDT  (86 Reads)
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SCM Harvest Agent Checks

SCM Harvest Agent Checks
By: kbutler2  On: Fri 22 of May, 2015 05:12 EDT  expires: Fri 22 of May, 2020 01:12 EDT  (61 Reads)
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Self Service Login Workaround

Self Service Login Workaround
By: ckantha2  On: Thu 07 of May, 2015 16:46 EDT  expires: Wed 07 of May, 2025 12:46 EDT  (89 Reads)

Chrome and VPN info for the Helpdesk

Chrome and VPN info for the Helpdesk
By: kbutler2  On: Mon 04 of May, 2015 08:52 EDT  expires: Sun 03 of May, 2020 16:00 EDT  (98 Reads)
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