Location : UR IT Helpdesk Knowledge Base > HomePage
This should be the HomePage Area

HomePage

Welcome to the University IT Helpdesk Knowledge Base

Click HERE for the Internal Homepage - Access to some articles is restricted

Below is a list of the 10 most recent articles input to our Knowledge base

Articles

Steps for Setting Up and Executing a Mail Merge in Microsoft Outlook via the univithelp Email Account

Steps for Setting Up and Executing a Mail Merge in Microsoft Outlook via the univithelp Email Account
By: kbutler2  On: Wed 25 of Feb., 2015 20:09 EST  expires: Tue 25 of Feb., 2020 15:09 EST  (9 Reads)
Print

Adding International Numbers in DUO

Adding International Numbers in DUO
By: kbutler2  On: Wed 25 of Feb., 2015 03:41 EST  expires: Mon 24 of Feb., 2020 22:41 EST  (13 Reads)
Print

IdM Helpdesk Documentation

IdM Helpdesk Documentation
By: kbutler2  On: Mon 23 of Feb., 2015 23:04 EST  expires: Sun 23 of Feb., 2020 18:04 EST  (21 Reads)
IdM documentation

Workaround for AnyConnect

Workaround for AnyConnect
By: kbutler2  On: Thu 12 of Feb., 2015 19:59 EST  expires: Tue 11 of Feb., 2020 23:00 EST  (37 Reads)

MyPath FAQ's

MyPath FAQ's
By: kbutler2  On: Tue 10 of Feb., 2015 05:53 EST  expires: Sun 09 of Feb., 2020 09:00 EST  (46 Reads)
Attached is a review of the MyPath project. It contains many of the “answers” to frequently asked questions.

MyPath Support Process

MyPath Support Process
By: kbutler2  On: Mon 09 of Feb., 2015 20:02 EST  expires: Sat 08 of Feb., 2020 23:00 EST  (70 Reads)
myPath Support Process.doc

FAQ's
https://ithelpdesk.rochester.edu/tiki-read_article.php?articleId=3052(external link)

CSOD Escalation Management.pdf

Here is a list of contact information for all things related to MyPath. See the CSOD Escalation Management for additional details on technical escalation

U of R:
Alex Pirnie

585-319-2495 (cell)
585-276-7280 (office)

Kelly Bruno

585-747-4811 (cell)
585-276-7312 (office)

Jeff Stevens

585-749-0109 (cell)

Cornerstone:
Global Product Support (GPS)
855-743-3415

Customer Service Manager
Tabitha Belter

206-234-5516

Account Manager
Christine Corning

978-335-1198


Print

UR-BHDS Authorization Process to Grant Access to Datasets

UR-BHDS Authorization Process to Grant Access to Datasets
By: kbutler2  On: Wed 04 of Feb., 2015 10:05 EST  expires: Mon 03 of Feb., 2020 14:00 EST  (31 Reads)
Print

NEC Different Phone Type Options

NEC Different Phone Type Options
By: kbutler2  On: Mon 02 of Feb., 2015 04:19 EST  expires: Sat 01 of Feb., 2020 14:00 EST  (40 Reads)
NEC Different Phone Type Options

Site Licensing Group Process

Site Licensing Group Process
By: kbutler2  On: Sun 01 of Feb., 2015 02:31 EST  expires: Fri 31 of Jan., 2020 13:00 EST  (33 Reads)
User calling in for Site Licensing:
• Site Licensing Group will be removed in Call Logging going forward.
• We will now direct customers to the Computer Sales/Site License at 275-8353 or website: http://www.rochester.edu/it/store/(external link)
• Give the phone to the customer and information about the web site.
• Create/close the ticket for the user. Letting them know that we will be closing their ticket.



Print

College Town - Wi-Fi Reset details

College Town - Wi-Fi Reset details
By: kbutler2  On: Mon 19 of Jan., 2015 03:55 EST  expires: Sat 18 of Jan., 2020 14:00 EST  (48 Reads)
How to reset a user’s Wi-Fi connection




Page last modified on Friday 13 of February, 2015 09:12:17 EST

Show php error messages
 
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/tikilib.php
Line: 8366
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/tikilib.php
Line: 8367
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/tikilib.php
Line: 8366
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/tikilib.php
Line: 8367
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/tikilib.php
Line: 8366
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/tikilib.php
Line: 8367
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/smarty/libs/Smarty_Compiler.class.php
Line: 270
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/smarty/libs/Smarty_Compiler.class.php
Line: 270
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/smarty/libs/Smarty_Compiler.class.php
Line: 270
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) ERROR (E_WARNING):
File: lib/menubuilder/menulib.php
Line: 379
Type: Illegal string offset 'id'
PHP (5.5.9-1ubuntu4.6) NOTICE (E_NOTICE):
File: lib/menubuilder/menulib.php
Line: 379
Type: Uninitialized string offset: 0
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/smarty/libs/Smarty_Compiler.class.php
Line: 270
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) ERROR (E_USER_WARNING):
File: lib/smarty/libs/Smarty.class.php
Line: 1093
Type: Smarty error: eval: missing 'var' parameter
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/smarty/libs/Smarty_Compiler.class.php
Line: 270
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead
PHP (5.5.9-1ubuntu4.6) NOTICE (E_DEPRECATED):
File: lib/smarty/libs/Smarty_Compiler.class.php
Line: 270
Type: preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead