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Below is a list of the 10 most recent articles input to our Knowledge base

Articles

Cumulus website

Cumulus website
By: kbutler2  On: Wed 19 of Aug., 2015 01:39 EDT  expires: Tue 18 of Aug., 2020 21:39 EDT  (17 Reads)
Cumulus no longer needs to be installed as a software package. It is now Web based.

http://cumulus-03.its.rochester.edu:8080/sites/(external link)
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Helpdesk process on tickets that come in for Cable Plant Activities

Helpdesk process on tickets that come in for Cable Plant Activities
By: kbutler2  On: Mon 03 of Aug., 2015 11:55 EDT  expires: Mon 03 of Aug., 2020 07:55 EDT  (42 Reads)
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Process for Supplier Invoice tickets

Process for Supplier Invoice tickets
By: kbutler2  On: Thu 30 of July, 2015 07:17 EDT  expires: Thu 30 of July, 2020 03:17 EDT  (46 Reads)
Process for users that cannot access Workday Supplier invoices for the helpdesk to follow.

Process for Supplier Invoice tickets.docx
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Process for Cellular troubleshooting & submitting e-ITSR

Process for Cellular troubleshooting & submitting e-ITSR
By: kbutler2  On: Mon 13 of July, 2015 00:54 EDT  expires: Sun 12 of July, 2020 20:54 EDT  (58 Reads)
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Roles of Monitoring the Email Inbox

Roles of Monitoring the Email Inbox
By: kbutler2  On: Wed 08 of July, 2015 08:37 EDT  expires: Wed 08 of July, 2020 04:37 EDT  (76 Reads)
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Voalte Device Process Support

Voalte Device Process Support
By: kbutler2  On: Mon 29 of June, 2015 13:06 EDT  expires: Mon 29 of June, 2020 09:06 EDT  (93 Reads)
Voalte Device Service Support Summary
Voalte Device Service Support Summary - FINAL.pdf

Voalte Broken Device Replacement Process
Voalte Broken Device Replacement Process Flow.pdf

Voalte Quick Reference Guide
voalte_quick_reference_guide.pdf






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GNAV Pro User Guide

GNAV Pro User Guide
By: kbutler2  On: Wed 17 of June, 2015 22:40 EDT  expires: Wed 17 of June, 2020 18:40 EDT  (83 Reads)
The username is department specific e.g. “Pulmonary Lab - SMH Nursing”
The users 5 digit phone extension is used as a password

GNAV_Pro_Client_User_Guide.pdf
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Using the SCCM Remote Control Tool

Using the SCCM Remote Control Tool
By: kbutler2  On: Mon 15 of June, 2015 04:36 EDT  expires: Mon 15 of June, 2020 00:36 EDT  (79 Reads)
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Installing SCCM Admin Console

Installing SCCM Admin Console
By: kbutler2  On: Mon 15 of June, 2015 04:30 EDT  expires: Mon 15 of June, 2020 00:30 EDT  (85 Reads)
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MedSIS support

MedSIS support
By: kbutler2  On: Wed 03 of June, 2015 03:14 EDT  expires: Tue 02 of June, 2020 23:14 EDT  (119 Reads)
In case you get any calls from MedSIS for Duo

This is a student information system over at School of Medicine and Dentistry. Some MedSIS course information is exposed through Blackboard LM.

• They allow both URMC AD and NetID for authentication. University IT had to setup Duo for them on NetID.
• Its run out of the Academic Technology group in SMD.
• ISD helpdesk supports the School of Medicine and Dentistry.
• Medsis is support by OME They can be contacted at .

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